Terms and conditions of purchase
Processing time
We take pride to make a perfect item for you & your pup to love. Our processing time is about 15 working days, excluding Sat, Sun and Public Holidays. This time does not include the shipping time. Shipping will take additional days depending on the shipping method chosen. Please note that we do not keep ready-made items to be kept as stocks for our products. All our products are meticulously handcrafted to order and made according to your specifications as every dog is unique. We seek your kind understanding & patience for the time required to make each piece.
Larger orders or complicated orders such as items with crystals embellishments and flower braids will, on average, require an additional of 5 working days to craft.Â
Consumer Policy Information
Our products are made for walking and managing domestic dogs and are sturdy and perfect for everyday use. As our materials are not indestructible, it will be consumer responsibility to inspect and check your pet collar or leash before each use for signs of wear and tear. Discontinue use if there are signs of wear and tear. Moki Walkie recommends constant supervision when your pet is using the products.
By purchasing a product from Moki Walkie, it is the responsibility of the consumer to determine the suitability of the product to your pet. Consumer accepts ALL liability and responsibility for any and all injuries that can occur while using Moki Walkie products. Moki Walkie shall not be liable or responsible for any injury or loss caused directly or indirectly by our products.
Privacy Policy
At Moki Walkie, we will only use your contact information and shipping & billing address to communicate with you about your order, to fulfill your order. We do not sell your information to third parties.
Production Disclaimer
Product colour may vary slightly due to photographic lighting sources or individual monitor settings. All items are handmade, best efforts will be made to ensure consistency, there may be slight differences in lengths, colours & printing of name personalization. No two leashes or collars or harnesses will be identical.
- A slight sheen may be present on certain areas of the strap surface after name personalization. This is more noticeable on darker straps (such as Black, Navy Blue, Mocha, Forest Green) than lighter straps.
- Please be more gentle when cleaning the Name personalization area. Do not scrub or rub vigorously. Doing so may cause the name print to peel off. To clean off the dirt, gently rinse over water and rub gently with your finger.
All our products are handcrafted to order and made according to your specifications and are therefore unfortunately excluded from return or exchange.
We do not accept any exchanges or returns at the moment since every item is handmade just for you. It is important for the buyer to read through all the descriptions and ask any questions before purchasing. It is also very important that you measure your petsâ neck to ensure that the collar will fit properly. Please reach out to us if you have any questions about sizing or need a custom size. If the issue is our fault or a manufacturing issue we can review the issue on a case-by-case basis before accepting the return or exchange. Â Please note that shipping fees will not be refunded.
Â